Users have the right to request complete deletion of their Scoots Delivery Services (CASE Delivery) account and associated personal data. Logging out or disabling notifications does not delete your account.
Google Play: This page is the external web resource for account deletion.
Enter this URL in Play Console → App content → Account deletion.
How to request deletion
- In-App (fastest): Open the App → Profile → Delete Account → confirm. You must be signed in.
- Via this website: Use the email button below from your registered email address.
- Via email: Write to support@sdservices.cloud with subject Account Deletion Request. Include your registered email and mobile so we can verify ownership.
What we delete
- Profile details (name, email, phone, photo, student / campus profile fields)
- Saved addresses / preferred drop-off points linked to the account
- Device push tokens and active sessions (you will be signed out everywhere)
- In-app notifications, cart, and support tickets linked to the account
- Access to wallet balance for spending (any residual balance handling is described in your final confirmation)
Retention exceptions
After deletion, profile data is removed or anonymised. We may retain limited records related to orders, payments, fraud prevention, and legal / tax compliance for the minimum period required under Jamaican law. See our Privacy Policy.
Timing
In-app deletion is processed immediately in our systems. Email requests are verified and completed within 7–14 days after we confirm ownership.
Request by email
Prefer email? Open a pre-filled deletion request:
Email deletion request