This Privacy Policy describes how Scoots Delivery Services (“we”, “us”, “CASE Delivery”, the “App”) collects, uses, stores, and shares personal information when you use our mobile applications and related services in Jamaica.
1. Who we are
We operate a campus quick-commerce platform connecting customers, merchants, and riders for delivery to CASE (College of Agriculture, Science and Education) campus drop-off points in Jamaica.
2. Information we collect
- Account data: name, email, phone number, password/OTP identifiers, profile photo (optional).
- Delivery data: selected campus drop-off points / addresses, location when you grant permission.
- Order & payment data: cart contents, order history, wallet balance, COD / bank transfer / card payment status, receipts.
- Device & usage: device type, app version, crash logs, approximate network info, push notification tokens.
- Support: messages you send to Help & Support, and related attachments.
- Permissions (when granted): location, camera, photos, notifications.
3. How we use information
- Create and secure your account; send OTP / login codes.
- Process, deliver, and support orders with merchants and riders.
- Process payments (wallet, cash on delivery, bank transfer, card processors).
- Show relevant stores, offers, and notifications you opt into.
- Prevent fraud, abuse, and payment disputes; improve reliability and safety.
- Comply with Jamaican law and respond to lawful requests.
4. Sharing
We share data only as needed to operate the service:
- Merchants receive order and delivery details for fulfilment.
- Riders receive delivery instructions for your order.
- Payment / infrastructure providers (e.g. card processors, hosting, SMS/email OTP) process data under contract.
- Authorities when required by law in Jamaica.
We do not sell your personal information.
5. Payments
The App sells physical goods and delivery services. Order payments may use in-app wallet, cash on delivery, bank transfer, or third-party card processors. We do not use Google Play Billing or Apple In-App Purchase to charge for delivery orders. Payment processors may collect billing details under their own policies.
6. Retention
We keep account and order data while your account is active. After you delete your account, we remove or anonymise personal profile data. We may retain limited transaction, tax, fraud-prevention, and dispute records for the period required under Jamaican law (including applicable data protection and financial record rules).
7. Your choices
- Update profile details in the App.
- Revoke device permissions in system settings.
- Opt out of non-essential notifications where offered.
- Request account & data deletion via Account Deletion or in-app Profile → Delete Account.
8. Security
We use industry-standard safeguards (encryption in transit, access controls). No method of transmission or storage is 100% secure.
9. Children
The App is not directed at children under 13. If you believe a child provided data, contact us and we will take appropriate steps.
10. International processing
Servers or vendors may process data outside Jamaica. Where we transfer data, we take steps appropriate to protect it.
11. Changes
We may update this Policy. The “Last updated” date will change. Continued use after updates means you accept the revised Policy.
12. Contact
Privacy requests: support@sdservices.cloud
This page is provided for store compliance and transparency. It is not legal advice. Have a Jamaica-qualified advisor review before launch.